Refund & Return Policy

At Tresor.lk, we aim to provide you with high-quality cosmetics, skincare, and fashion products. However, if you are not completely satisfied with your purchase, our Refund & Return Policy is here to help.

Refund & Return Conditions

To be eligible for a refund or return, please ensure the following:

  • Items must be returned within 14 days of the delivery date.
  • Products must be unused, in their original packaging, and with all tags attached.
  • Cosmetics and skincare items are only eligible for return if they are unopened and sealed.
  • Customers are responsible for return shipping costs, unless the product is defective or the wrong item was received.
  • Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

Unfortunately, we cannot accept returns for items that do not meet these conditions.

How to Return an Item

If you wish to return a product, please follow these steps:

1. Initiate the Return

Contact our customer service team via email at [email protected] to request a return authorization. Please provide:

  • Your order number
  • The reason for the return

2. Pack Your Return

Safely pack the item(s) in their original packaging, including:

  • Tags
  • Accessories (if applicable)

3. Ship the Item(s)

Send the return package to the address provided by our customer service team. Be sure to use a trackable shipping method, as we cannot take responsibility for packages lost or damaged in transit.

4. Inspection & Processing

Once your return is received, our team will inspect the items to ensure they meet the return conditions. Once approved, your refund will be processed within 7-10 business days.

Questions About Refunds?

Our team is here to help! If you have any questions or concerns about our Refund & Return Policy, please don’t hesitate to reach out:

(Monday to Friday, 9:00 AM – 5:00 PM)

We appreciate your business and are committed to ensuring you have a smooth and enjoyable shopping experience with Tresor.lk!